Instant Response (IR)
Instant Response for Technical Support and Advanced Solutions (IR) is a provider of a continuum of innovative, support services that create a competitive advantage and exceptional profitability for our customers, focusing on High Availability Solutions and Services.
Instant Response delivers Robust support and regional customer care by well trained, certified and industry experienced engineers. Consistent, high service quality through common processes, tools, systems, measurements and organization; monitor the service delivery by customer services management, Remote support management tools, and On-site best practices. Instant Response have the infrastructure and resources that support scalable services solutions including basic maintenance, high availability services and complete managed solutions carried out via teamwork efforts between account support management, performance management, business value measurements and customer support planning.